QUESTIONS? WE ARE READY!
Common FAQ’s
1. General Information
eZi Remit is a remittance service that allows you to send money back to your home country from South Africa securely and legally.
Other countries you can send to will be added in stages. A list of the countries is:
Bangladesh, China, DRC, Ethiopia, Ghana, India, Malawi, Nigeria, Pakistan, Uganda and Zimbabwe.
Yes. You can set up your own eZi Remit account as long as you are 18 years of age or older.
You can sign-up using any of the following channels:
- Self sign-up on the eZi Remit Website
- Self sign-up on the Mobile Applications (The eZi Remit app can be downloaded on Google Play) or,
- Via an appointed sign-up agent located nationwide. For more information, please contact us on +27818641063
Once signed up you can transact via the following channels:
- eZi Remit Website
- Android APP (eZi Remit)
- eZi Remit Authorised Agents
Your recipient can receive the money via any of the following methods captured at the time of creating a transaction:
- Mpesa Mobile wallet (Kenya)
Beneficiaries will receive the remittances in their currency of the country.
After you have sent money, your recipient will receive a notification by SMS confirming the transaction.
Currently, you can only send money to Kenya.
Check your notification settings from the device settings. If these are on, check your notification settings for eZi Remit.
Check your notification settings from the device settings. If these are on, check your notification settings for eZi Remit.
You can sign up using any of the following channels:
- Self sign-up on the eZi Remit website
- Self sign-up on the Mobile Applications (The eZi Remit app can be downloaded on Google Play) or,
- Via an appointed sign-up agent located nationwide. For more information, please contact us on +27818641063
3. Documentation
You must have any of the following valid identity documents:
- South African ID (green barcoded or smart card)
- Asylum Permit,
- Foreign Passport
No. Proof of address is not required.
2. How to
As a signed-up customer you can process a transaction by:
- Adding a recipient
- Creating an order through a “get quote” option
- When using app
- When paying through agent
- When using website
If a quote is not settled within 12 hours, it automatically expires.
You can pay for your transaction using any of the following methods:
- Pay with your bank account via Electronic Funds Transfer (EFT)
ABSA
Account Name : eZaga
Account Number : 40 9579 3325
Branch Code : 632005
NEDBANK
Account Name : eZaga
Account Number : 11 8570 1176
Branch Code : 19330500
FNB
Account Name : eZaga
Account Number : 63 0025 20517
Branch Code : 250655
- Pay online using your Mastercard/Visa bank card
- Pay in cash via any of our appointed cash-in agents across South Africa. Please contact us on +27818641063 for more information about the nearest cash-in agent.
If you have any questions about the progress of your transfer, please contact us at 27818641063 or email us at support@eziremit.co.za or info@eziremit.co.za
4. Pricing/Cash
You can transact up to R5 000 per day / R25 000 per month
The minimum transaction limit is R100.
Your recipient will at least need the following:
- A valid Mpesa account